Laurel recognises the resilient efforts put in by all the stakeholders and employees at TIAL
The Thiruvananthapuram International Airport Ltd (TIAL) has been honoured with ‘The Voice of the Customer’ award by the Airports Council International (ACI), thus recognising the resilient efforts put in by all the stakeholders and employees. The airport was awarded for demonstrating relentless efforts in gathering passenger feedback on customer needs in 2021 and providing the best-in-class travel experience.
Launched in 2020, the ACI recognition acknowledges the continued efforts of the airports that remained committed to giving priority to their passengers and ensuring that their voices were heard during the pandemic in 2021.
Throughout the pandemic, Thiruvananthapuram International Airport complied with norms and protocols in line with the central and state governments while prioritizing the health and safety of its passengers.
Constantly striving to provide 100% satisfaction, TIAL, after taking over the operations rolled out various passenger-centric initiatives to facilitate a safe and convenient travel during the pandemic and ensured effectiveness of their initiatives through quarterly feedback surveys.
Touch-less features like Common Use Self-Service (CUSS) kiosks for passengers to check in and generate boarding pass and baggage tag themselves, Re-arrangement of seating areas at both the terminals to maintain social distancing and installation of plexi-glass to minimize face-to-face interactions are some of the many initiatives that were introduced for passengers’ safe transit through the airport.
Quicker, hassle-free PCR testing at TIAL
Besides, the airport also set up additional 50 machines for Covid Rapid PCR testing a single planeload of passengers on the go and sufficient RTPCR counters ensuring quicker and hassle-free PCR testing at the airport.
TIAL has continually evolved with time to provide only the topflight facilities to its passengers. TIAL is a forerunner in bringing new technological innovation and stays determined to look beyond the challenges with a holistic approach that put passengers at the core of every initiative.
With the state-of-the-art infrastructure and continual enhancement in technological innovation and advancement for the betterment of passengers, TIAL continually strives to facilitate safe travel with comfort to all its passengers. It believes in understanding customer requirements through feedback management.
TIAL is certified for Integrated management systems (IMS) for ISO 901:2015, ISO 14001:2015, ISO 45001:2018. Thus passengers to enjoy enhanced efficiency of systems, minimized process descriptions along with health and safety, security environment and quality-driven practices.
